Chatbot Design and UX Evaluation : Reviewing Design Factors (Tone, Avatar, Emotion, Interactivity) and How They Affect User Experience and Satisfaction. Journal of Data, Computation, and Information Systems, [S. l.], v. 1, n. 1, 2026. Disponível em: https://jdcis.org/jdcis/article/view/3. Acesso em: 21 jul. 2026.